What's New With the Virtual Concierge Service
Handling Questions with No Answers (Nov 2019)
We always hope to be at the intersection where every guest question has an answer. But what happens when you haven't yet provided curated content for a question? The Virtual Concierge now has the patent-pending ability to handle those situations for more than 400 On-Property and Off-Property topics. To learn more, click here
Analytics and insights via utilization reports (Sept 2019)
You now have the ability to understand how your guests are using the Virtual Concierge during their stay. Information includes number of conversations and questions asked, the most popular answers provided, and much more.
New Property Wizard (Sept 2019)
With our new on-boarding wizard, you can add a new property in a few quick steps. Now it is quicker and easier than ever to get started.
Respond to Guest Questions with Your Own Voice (August 2019)
We know that one key to success in the vacation rental business is maintaining a personal connection with guests. One way to do that is to have them hear your own voice as part of their experience in your property. With this feature of the Virtual Concierge, you can record an audio file and attach it to a content item. When guests ask about that item, the VC will say "I'll hand it off to your host for that information", and then your own voice will provide the response to the guest's request.
We're honored to be part of Skift's Top 100 Short Term Rental Vendors
To access the full Short-Term Rental Ecosystem and Vendor Deep Dive 2019 report, visit https://lnkd.in/ggahV4Q.
Host Welcome Message (July 2019)
Now your guests can get information you consider important, without depending on them to ask for it. When a guest uses the Virtual Concierge for the first time after their arrival, they will hear the custom welcome message that you have defined. This is a one-time only welcome for each group of guests. When they use the VC again, they will get the normal greeting.
Host Notifications When Guests Check-out, and a 3-Question Guest Survey (May 2019)
When guests tell the Virtual Concierge "We're checking out", you will receive an immediate notification. This can potentially allow you to send in the cleaning crew early. Further, you can also receive immediate feedback about your guest's stay. Guests will be asked if they are willing to provide feedback via 3 quick questions. You can use this information for continuous improvement and growing repeat bookings.
Proactive Check-out Reminders (May 2019)
Now on the day of departure, your guests can get proactively reminded about important things to remember as they leave the property. With check-out reminders, the Virtual Concierge will send a notification to your Amazon Echo device(s) at 10am on the morning of the check-out day. When a notification arrives, the device chimes and the light indicator pulses yellow. Guests can then say "Alexa, use the concierge service" to hear your custom departure instructions.
Calendar Integration (May 2019)
Hosts can now link their reservation calendars. This release also includes the ability for Alexa or Google Assistant to provide custom welcome messages using your guest's name.
Mark Cuban & Bradley Metrock Discuss Virtual Concierge Service (April 2019)
The value that voice tech brings vacation rentals is recognized, and growing! Here is Virtual Concierge Service being discussed by Mark Cuban and podcast host Bradley Metrock. It is in the context of the top 3 voice-oriented businesses that Mark would advise a younger self to pursue.