Winner of the 2018 VRMA Innovator of the Year
Turn Amazon Echo, Google Home, or a guest's phone into a concierge with expert local knowledge for your guests
Amazon Echo
Google Home
From a guest's phone
Google Home Devices
Amazon Echo Devices
What is the Virtual Concierge?

A customized virtual concierge for your vacation rental

You can now deliver a stand out service for your guests - a virtual concierge. Put an Echo, Dot, or Google Home, or Mini in your vacation rental, and Alexa or Google will provide expert local knowledge in an interactive voice conversation. You can also deliver the same experience directly from your guests' phone.
What can the Virtual Concierge do?

Deliver tailored content and insights directly from you, the owner or manager

Here are some of the things Alexa or Google Home can provide for your guests:
A personalized welcome for your guests
Check in & check out information
How to connect to the internet
Fun group games available with Alexa
How to use Alexa to help guests sleep better
Who to contact in an emergency
Telephone, climate control, and lighting info
A group orientation when guests arrive
How to use the dishwasher and laundry appliances
Instructions for dealing with garbage & recycling
How to use the sound system and TV
History of the residence and area
Describe smart home capabilities available to guests
Restaurant recommendations
Insider tips on local attractions
Local shopping opportunities
How to use Alexa to contact the owner or manager
Detailed information on things to do in the area
What to know about parking
How to play music with Alexa
Important safety information
Spots to rent recreational equipment
How to get meal ideas and instructions from Alexa
Location of the nearest hospital
Upcoming events, and reasons to come back
How Alexa can help make the perfect cocktail
What's New With the Virtual Concierge Service
Import your Hostfully digital guidebooks for Voice Access
Hostfully customers will soon be able to import their digital guidebooks to the Virtual Concierge for voice access
More Details
Yelp Events Integration (Sept 2018)
Today we are excited to announce support for sharing information about local events through the Virtual Concierge. Your guests can now say "tell me about events in the area", and they will get a list of top events happening nearby. This information is constantly updated and requires no data entry on your part. Events are provided based on their proximity to the address of your property. They are sorted by date and presented to guests with events underway at the time of their request listed first.
The ability for the Virtual Concierge to share local event information is enabled by default. However, if you choose to not have this feature available to guests, you can disable it in the Portal. On the left side menu you will now see a tab for Local Events, where that selection can be made. You can also go there to see the list of events that will be shared with guests when they request it.
Click here for a full list of previous features and upgrades
Okay, how do I get started?

To get started, sign up by clicking on the button below

Improve Your Guest’s Experience using Smart Home Technology

Virtual Concierge now offers a pre-programmed Smart Home kit for your vacation rental

It is the perfect addition to the Concierge Service. In addition to your guests learning about your house and the nearby area with the Virtual Concierge, they can also use your Alexa or Google Home to control smart home devices in the house, and you can use it to make sure the house is comfortable and inviting when your guests arrive. Our kits include a smart home hub, light switches, water leak sensors, and optionally you can add a keyless dead bolt lock.
The system is pre-programmed specifically for simplified management of your short-term rental property. It will help deliver an outstanding first impression to your guests by providing a comfortable and well lit house when they arrive. Also enjoy the piece-of-mind knowing that you can control your vacation house remotely and get notifications when conditions change. You can prepare your house for occupancy by simply entering an event in your Google or iCal calendar and leave the rest to automation.
Questions or comments?
If you have any questions, comments, or ideas on how to improve the service, please let us know. We'd love to hear from you!
You may fill out the form below, or send an email directly to:
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