Winner of the 2018 VRMA Innovator of the Year
A customized virtual concierge for your hotel, resort or vacation rental
The Opportunity
The Results
What's New?
Amazon Echo Devices
Google Home Devices
The Opportunity

You can now deliver a stand-out service for your guests - a Virtual Concierge. With a voice assistant device in your property, Alexa or Google Assistant will provide expert local knowledge in an interactive voice conversation. You can also deliver the same experience directly from your guests' phone.

The Results
Enable Amazing Guest Experiences and Drive 5-star Reviews
  • Get valuable real-time feedback
  • Provide important information to guests without them specifically asking for it
  • Prevent problems by proactively reminding guests about their responsibilities before checking out
"I've had numerous 5-star reviews that have specifically mentioned the Virtual Concierge and how cool it was." -PM
"My guests love the personalization where Alexa greets them by name." -AY
Do good for your guests, and your local community
As a host, you have roots in your local community. You understand the culture, and know the local destinations. With your recommendations, guests discover and visit more places, and tourism is dispersed across a wider geography and financial beneficiaries. We leverage cutting edge voice technology to create connections between guests and places they may never have known about. These connections make for amazing guest experiences, and strengthen local economies.
Save you time and create new efficiencies
  • Save you and your staff hours every week not answering guest's questions
  • Enable your cleaning service to clean more properties in a day because they know when guests leave early
"Since we started using the Virtual Concierge, we haven't received a single phone call asking for the WiFi password." -KM
"When I told my cleaning crew lead that the Virtual Concierge would be notifying them when guests checked out early, she almost fell out of her chair." -PH
Deliver tailored content and insights directly from you, the host
The Virtual Concierge will help you provide 'insider' information to your guests. In addition to specific information about your property, your expert local knowledge will be delivered as recommendations on unique destinations and special experiences in the area.
Here are some of the things Alexa or Google Home can provide your guests: Click here for examples
What Our Customers Say
What's New With the Virtual Concierge Service

Enhancements to the ability for guests to contact the host (February 2021)
There are two new improvements to share under Guest Communications -> Contact the Host. First, in response to your feedback, you now have the ability to specify a contact for each item that a guest can contact the host about. That way, requests can be routed to the right person instead of all going to a single point of contact. Second, you now have the ability to require a guest to provide their callback number. By selecting this option, the communication you receive from VCS alerting you to the request from the guest will include their contact number right in the text or email. No more having to go find the guest's contact information to ring them back. :)

Voice Reviews (December 2020)
Introducing the industry’s first voice review - the easiest possible way for your guests to leave a glowing 5 star review by simply speaking. Following the voice check-out process, the Virtual Concierge will ask: “Would you be willing to share a quick voice review of your stay with us?”. Upon agreement, VCS will allow them to leave a voice review on the go as they leave the property. You will receive their review via email, including both the actual recording as well as the transcribed text.

Host Highlights (October 2020)
Host Highlights is a feature that allows you to bring any topics to your guest's attention - without them specifically having to ask. You can proactively point your guests to important things to know, or your top recommendations for their trip.

Multiple Voice Personas (July 2020)
With the virtual concierge on Amazon Echo devices, you can now choose from 11 different voice personas in addition to Alexa.

Ask direct questions of Alexa with VCS Pro (June 2020)
Guests can now ask Alexa questions directly, and she will answer with your custom content. While 'Alexa, use the concierge service' is still available, there is now no need to invoke the skill first with VCS Pro. Just ask 'Alexa, what's the wifi password?' for example, and she will share your custom wifi information.

Content Versioning, with Publish and Rollback (May 2020)
Your custom content can now be saved as a draft and published whenever you like. Better yet, you can also roll back published changes to any of the five prior versions. This provides an additional layer of backup, augmenting your ability to also export content to a file and import it back as needed.

Check-in Notifications & Test your content straight from the web portal (Feb 2020)
With check-in notifications, guests can check-in using just their voice, and notification is sent to the designated contact. Spearately, now there is no need to have a smart speaker available to test your custom content. It can all be done in the VCS Portal via a chat session with the Virtual Concierge..

Digital Coupons (Dec 2019)
You now have an easy way to provide even greater value for your guests during their stay. The Virtual Concierge will deliver digital coupons for discounts or other special and memorable experiences at local establishments.

Handling Questions with No Answers (Nov 2019)
We always hope to be at the intersection where every guest question has an answer. But what happens when you haven't yet provided curated content for a question? The Virtual Concierge now has the patent-pending ability to handle those situations for more than 400 On-Property and Off-Property topics. To learn more, click here.

Analytics and insights via utilization reports (Sept 2019)
You now have the ability to understand how your guests are using the Virtual Concierge during their stay. Information includes number of conversations and questions asked, the most popular answers provided, and much more.

New Property Wizard (Sept 2019)
With our new on-boarding wizard, you can add a new property in a few quick steps. Now it is quicker and easier than ever to get started.

Respond to Guest Questions with Your Own Voice (August 2019)
We know that one key to success in the vacation rental business is maintaining a personal connection with guests. One way to do that is to have them hear your own voice as part of their experience in your property. With this feature of the Virtual Concierge, you can record an audio file and attach it to a content item. When guests ask about that item, the VC will say "I'll hand it off to your host for that information", and then your own voice will provide the response to the guest's request.

We're honored to be part of Skift's Top 100 Short Term Rental Vendors
(Aug 2019)
To access the full Short-Term Rental Ecosystem and Vendor Deep Dive 2019 report, visit https://lnkd.in/ggahV4Q.

Host Welcome Message (July 2019)
Now your guests can get information you consider important, without depending on them to ask for it. When a guest uses the Virtual Concierge for the first time after their arrival, they will hear the custom welcome message that you have defined. This is a one-time only welcome for each group of guests. When they use the VC again, they will get the normal greeting.

Host Notifications When Guests Check-out, and a 3-Question Guest Survey (May 2019)
When guests tell the Virtual Concierge "We're checking out", you will receive an immediate notification. This can potentially allow you to send in the cleaning crew early. Further, you can also receive immediate feedback about your guest's stay. Guests will be asked if they are willing to provide feedback via 3 quick questions. You can use this information for continuous improvement and growing repeat bookings.

Proactive Check-out Reminders (May 2019)
Now on the day of departure, your guests can get proactively reminded about important things to remember as they leave the property. With check-out reminders, the Virtual Concierge will send a notification to your Amazon Echo device(s) at 10am on the morning of the check-out day. When a notification arrives, the device chimes and the light indicator pulses yellow. Guests can then say "Alexa, use the concierge service" to hear your custom departure instructions.

Calendar Integration (May 2019)
Hosts can now link their reservation calendars. This release also includes the ability for Alexa or Google Assistant to provide custom welcome messages using your guest's name.

Mark Cuban & Bradley Metrock Discuss Virtual Concierge Service (April 2019)
The value that voice tech brings vacation rentals is recognized, and growing! Here is Virtual Concierge Service being discussed by Mark Cuban and podcast host Bradley Metrock. It is in the context of the top 3 voice-oriented businesses that Mark would advise a younger self to pursue.

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