Virtual Concierge Service (VCS) Pricing
Virtual Concierge Service is free, with the ability to upgrade to advanced features. When you sign up, you'll get full access to all features for 30 days. No credit is card required. See the impact to your guests' experience and your operational efficiency, and then pick a plan below that's right for you.
| VCS Basic | Free | |
| VCS Standard |
12 month subscription
$5 per month ($60 total)
|
3 month subscription
$6 per month ($18 total)
|
| VCS Pro |
$10 per month (volume discounts apply)
Available with Amazon Alexa
|
Get More Information |
| WHAT'S INCLUDED | Basic | Standard | Pro |
|---|---|---|---|
| Google/Amazon smart speaker integration | |||
| Web portal for content management | |||
| Proprietary content tagging for better voice recognition | |||
| Manage multiple properties under a single account | |||
| Chat with the Virtual Concierge directly from our Portal to test and optimize your content | |||
| Copy all custom content and configuration settings from one property to multiple others | |||
| Yelp integration | |||
| A learning system that handles questions when there isn't yet a host-provided answer | |||
| Automatic event listing | |||
| One-time custom host welcome message for new arrivals, with the option for delivery in your own voice | |||
| Hostfully guidebook integration | |||
| Ability to contact host | |||
| Support for pictures and video | |||
| Passcode for off-property guest access to Virtual Concierge through Google Assistant | |||
| Calendar integration with Airbnb, Google Calendars, VRBO, HomeAway and various PMS systems | |||
| Automated reminders for guest check out (Alexa only) | |||
| Automated custom welcome messages for guests, personalized with their name | |||
| Guests can check-in and check-out using their voice, with immediate host notifications when either occur | |||
| 3 question exit surveys to gather guest feedback | |||
| Importing and exporting your custom content to a saved file | |||
| Analytics and insights via utilization reports | |||
| Respond to guest's questions with your own voice | |||
| Add special offers to recommended establishments, and have digital coupons delivered to guests | |||
| Centralized management and monitoring of all your Amazon Echo devices across all properties | |||
| Automated device resets based on guest departure | |||
| Hotel-grade Security and Privacy enhancements | |||
| Ability for guests to connect their personal accounts & access their own music playlists (coming soon) |
Upgrade Cancellations: If you want to cancel a subscription for advanced features that you have with us, please visit the subscription page on the VCS host portal. When you cancel a subscription, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.