Hostfully and Virtual Concierge Service Partner to Provide a Single Platform for Voice Access and Digital Guidebooks for Vacation Rentals


[SAN FRANCISCO, CA - October 26, 2018] Today Hostfully and Virtual Concierge Service (VCS) announced a partnership that will connect the Hostfully guidebook platform to VCS’ voice technology.

Travelers will be able to access property details and local recommendations through mobile, desktop, print, and voice. Voice access to digital guidebooks completes the set of access points that guests need to have a great experience while on vacation. This also helps managers save valuable time and focus on higher-value activities.

Voice access to Hostfully guidebooks will be available through Amazon Alexa, Google Home, or any configured mobile device. Guests can ask common questions about local recommendations (e.g. “where’s the best local coffee shop?” “where should I go to buy groceries?”) and property information (e.g. “what’s the wifi code?” “what time is checkout?”).

Dana Young, Founder of Virtual Concierge Service

We’re thrilled to bring our next generation voice user experience to the wealth of content that vacation rental managers have in their Hostfully guidebooks. Using Amazon Alexa, Google Home, or a configured mobile device, Hostfully hosts around the world can upgrade their guest experience without spending any extra effort.

Margot Schmorak, CEO and Co-Founder of Hostfully

Virtual Concierge Service leads the way in voice access and we are delighted to make this available to our customers, who manage more than 11,000 properties in 80 countries around the world. When vacation rental guests have an easy and fun experience, managers earn more and get better ratings. Adding voice access helps managers make the most of every stay. We’re delighted to add Virtual Concierge Service to our extended team.

About Hostfully:
Hostfully helps vacation rental managers run their business and provide 5-star hospitality. With property management software that is directly integrated with Airbnb, Booking.com, HomeAway, and TripAdvisor, and a market-leading digital guidebook platform, Hostfully supports 11,000+ properties around the world in 80 countries.

About Virtual Concierge Service:
The VCS platform provides hosts the ability to define a custom virtual concierge on Amazon Alexa and Google Assistant voice-enabled devices. Content can be individually tailored to each property. The platform is based on a flexible natural language understanding model, allowing guests to ask questions in many ways.